Asia Craftsman Commitment Charter

Customer service 7 days a week:
Our Asian Artisan Customer Service "gurus" are on hand 7 days a week. We usually respond to all of your inquiries within 24 hours! You can contact us by email at support@artisandasie.com or by Live Chat via our site. We are always at your disposal to advise you and to answer your questions!

Free delivery :
How can I benefit from free delivery?
It's very simple, delivery is free from anywhere in the world!
Can I benefit from free delivery even if I do not live in France?
Of course ! Asian Artisan offers you transportation costs to more than 150 countries!

Satisfied or refunded :
Our product does not suit you? No problem ! Asian Artisan reimburses you!
Within 14 days of receiving your order, you can return your item if you have not used it. You have the choice between exchange or refund.

Buyer protection and security:
To ensure your security during online transactions, our Artisandasie.com site is provided with SSL encryption. We offer PayPal Express and Stripe as a payment solution. We accept payment via Carte Bleue and Credit Card (Visa, Master and Amex). No PayPal account is required to pay with PayPal Express! You can pay as a simple guest, or using your PayPal account if you already have one.
What are the other payment methods offered by Artisan d’Asie?
We also accept payments by bank transfer from France and internationally. Please contact our Customer Service via the email address info@artisandasie.com so that our customer service "gurus" will guide you step by step through this process!

Responsible trade:
What is responsible trade?
Responsible trade (also called fair trade) is a trading partnership based on dialogue, respect and transparency, the objective of which is to achieve greater equity in international trade.
For the Artisan d'Asie team, responsible trade is the way to help craftsmen from China and Asia to develop their craft activity and their art over the long term, while making their knowledge recognized and valued. - make across the world.
Principles of responsible trade:
-Improve the living conditions and the well-being of producers, manufacturers and artisans
-Adopt a work ethic and business partnership based on dialogue, transparency and respect.
-Protect human rights by promoting social justice and sound environmental and economic practices.
-Assist and encourage the development of disadvantaged producers and artisans, in particular women and ethnic minorities.
- Make consumers aware of the negative effect of large industries and international trade on small producers and artisans.

Asian Artisan supports and promotes responsible trade:
Asian Artisan exports Chinese and Asian handicrafts all over the world. All our suppliers are Asian artisans, mostly Chinese, with whom we have established a commercial partnership based on the principles of fair trade.
Our goal is to convey a positive image of Chinese and Asian craftsmanship, and to enable our craftsmen, producers and manufacturers to develop their activity while enjoying the best working conditions, remuneration and human rights.
By purchasing the artisanal products of Artisan d'Asie, you are therefore participating in supporting fair trade, and helping these artisans.

Customized service:
Are you an individual, a hotel or catering professional, a wholesaler, reseller, designer or architect and want to use traditional artisanal products from China and Asia for the decoration and design of your projects? No problem ! Because everyone's needs and desires are different, the Artisan d'Asie team is at your disposal and will help you find decoration products, furniture and furnishings, lighting and many other artisanal products to help you. to realize your projects.